When identifying a problem in a BUR roof, what is a typical first step?

The typical first step in identifying a problem in a Built-Up Roofing (BUR) system is to conduct a visual inspection for signs of damage. This step is crucial as it allows for an initial assessment of the roof's condition. Inspecting the roof visually helps to identify visible issues, such as blistering, cracking, or any membrane deterioration, which can indicate underlying problems like water infiltration or roof failure.

By thoroughly examining the surface of the BUR system, you can gather invaluable information about its current state and determine if further investigative actions are needed. This could include checking for areas that may require closer examination or even more specific diagnostic measures such as moisture testing.

The other choices, like removing all roofing material or installing new insulation, are not appropriate initial steps because they often require knowledge of the roof's current condition to justify such actions. Consulting with a contractor without a visual inspection misses the opportunity to evaluate the roof firsthand, potentially leading to unnecessary actions or expenses. Thus, starting with a visual inspection is the most logical and effective first step in diagnosing issues within a BUR roof.